Order Management
Find answers and guides related to order management.
What to expect after you place an order for repair
Here's an overview of what happens after you place an order with ACS Packaging The customer needs to properly package the equipment for safe shipping. If you would like advice on how to properly package your equipment to minimize the potential for damage while in transit to ACS please contact [email protected] Inbound Shipping The customer needs to ship to the following address: ATTN: Receiving Department ACS 7546 Pebble Dr. Bldg 29 Fort Worth, Texas 76118 We are open
Checking order status
Checking your order status is simple. Just log in to your customer dashboard and look for your sales order in the section titled "Your Orders." For each new order you create at ACS we generate a new Sales Order. Each Sales Order will have a unique SO number View Sales Order Number: View Order Status: ACS has the following order statuses: * Receiving (indicates your shipment has not yet arrived at ACS) * Work in Progress (indicates your shipment has arrived and all devices have been scan
Placing an order for repairs
Placing an order is simple. After you log in just look for the "Create Order" button in your customer dashboard as shown below: You will need to answer a few questions about the type and quantity of equipment you need repaired as well as your return shipping address. Required fields * What type of equipment are you sending? * Choose the manufacturer of your equipment * How many total pieces of equipment are you sending? * Return shipping address with contact and phone number Optional fie
Still need help?
Can't find what you're looking for? Our support team is here to help.