Customers

Below is a summary of terms we use to describe account management features of our operation.

Accounts

For creating sales transactions like invoices or sales orders, ACS will create a customer account in our system. If you are a business this will be your company name. If you are an individual it will be your first and last name.

Primary Contact

This is the contact information associated with the individual listed as the primary contact on the account.

Contact Persons

These are the additional individuals associated with an account.

Online Profile

This is the email address and password used to log in to the ACS customer portal.

Customer Portal

This is where ACS customers can create new orders, manage existing orders, and edit profile information such as return shipping addresses.

Finance

Below is a summary of terms we use to describe the finance aspects of our operation.

Estimates

Estimates are provided when a customer requests a quote. Estimates reflect budgetary pricing which is subject to change. After a customer accepts an estimate, it can be converted to its subsequent sales order.

Sales Orders

A Sales Order is a document sent to customers confirming the items, prices, and shipping address of a sale. A sales order is usually created after an estimate is accepted by a customer and the items are ready to be shipped or delivered. When a sales order is ready for payment it will be converted to an invoice.

Sales orders are created in the following scenarios:

• When a customer creates a new order for repair services in the customer portal.
• When a customer confirms an estimate.

Sales orders are used internally to generate pick lists, packages, and shipments.

Items

Items are classified as either Goods or Services. Items are added as line items to sales orders and invoices.

Invoices

Invoices are generated from Sales Orders that are ready to ship. Invoices require payment from the customer to ACS.

Retainer Invoices

Retainer invoices are generated to collect an advance payment from a customer.

Retainer invoices are reflected as a credit on a customer account and can be applied to outstanding invoices.

Credit Notes

A Credit Note is a document issued by ACS to a customer when goods are returned to ACS after a sale. This can happen due to reasons like the goods being damaged or not satisfactory. The credit note is created for the value of the goods returned.

Purchase Orders

A Purchase Order is created when ACS needs to buy items from vendors. It is a financial document issued to the vendor. It predominantly contains the product details, quantity and the price agreed for the product. It includes the shipping address. The vendor should provide ACS an invoice for each corresponding Purchase Order.

Shipping

Below is a summary of terms we use to describe our shipping processes and systems.

Picklists

A picklist is a document assigned to a warehouse picker communicating the list of items and its quantities to pick from a specific warehouse to fulfill orders.

Packages

Packages are created for confirmed sales orders that are ready to ship. Packages consist of items listed on a given sales orders. A given sales order may be shipped in multiple packages.

Packing Slips

Packing slips are included in shipments and serve as a list of items included in a given package.

Shipments

Shipments consist of packages and have associated tracking numbers and URL's. Shipments sent via standard carrier (UPS, FedEx,etc) should include a packing slip.

Shipments sent via freight carrier or via ACS may require a delivery note.

Shipments are sent to the Shipping Address listed on confirmed Sales Orders.

Delivery Notes

Delivery notes are a document the customer signs to acknowledge receipt of delivery of packages.

Operations

Below is a summary of terms that we use to describe operational processes, systems, and orders.

Devices

The individual items that are associated with a given sales order. Device types include full/partial miners, hash boards, power supplies, and control boards.

Inspections

Inspections are performed on full miners in order to identify which components are failing in a given miner.

Diagnosis

Diagnoses are performed on individual hash boards and power supplies.

Repairs

Repairs are performed on individual hash boards, power supplies, and control boards.

Repair Success

Indicates a device has had a repair completed and the device is passing our bench test.

Unrepairable

Indicates ACS has determined a device is not repairable for either economic or physical reasons.

Return to Customer

Indicates a device will be returned to a customer. Devices that are returned to customer after diagnosis or inspection are subject to those fees.

Scrap for Parts

Indicates a customer has given ACS permission to scrap a device for parts that will become property of ACS.

Recycle

Indicates a customer has given ACS permission to recycle a device.

Bench Test

A test performed by a technician on the repair bench.

QA

QA is performed on devices after a device status is set to Repair Success > Needs QA. This is a live mining test for a specified period of time to ensure the repair was successful.